Co-Managed IT Support

Combine the power of outsourced plus in-house technology experts for the best in IT support..

Gain a team of engineers, trainers, decision-makers, project managers, and strategists that will work alongside your in-house IT personnel to handle day-to-day requirements. You can focus on what counts: how to best make use of technology at all levels within the organization.

 

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How can Co-Managed IT help you and your business succeed?

Improve Operational Efficiency

IT professionals know better than anyone that the modern business is dependent on technology. When critical programs/hardware aren’t functioning, operations quickly come to a halt. This is a disaster for a busy, growing company and can require hours or days of undivided attention to fix.

With co-managed IT service, our team can support your employees and infrastructure to ensure that things are always running the way they should. Your internal team can focus on more important projects with confidence

Enhance Cybersecurity & Data Protection

It only takes a few minutes for your entire business to be compromised in a cyberattack. Without sufficient security, cyberattacks can happen with a single click of the mouse.

We know that with all their other responsibilities, it can be hard for internal tech teams to track and deploy safeguards to always be on top of the business security. Our industry-leading security and monitoring protect every layer of your company and its data to prevent breaches, infections, phishing, and human error.

Achieve Your Goals

Tier 3 Partners is your partner for all the ups, downs, concerns, and ambitions. Whatever your goals are, we’ll help you in achieving them. Any problems that may come up, we’ll help you overcome them.

We don’t want to be just “your IT help”. Our mission is to create long-term success for your business and help your internal IT succeed!

Remove Day-to-Day Distractions

While supporting the business, it’s nearly impossible to focus on strategic, profitable work when you’re bogged down with the day-to-day issues of a company’s technology.

Figuring out why someone can’t receive emails, recovering a lost file, and turning computers off and on again probably isn’t the best use of time! Our team takes care of all those issues so internal IT teams can spend their valuable time driving growth and innovation.

Hire & Train With No Hassle

Hiring qualified IT staff can end up taking enormous amounts of time. We help businesses and their IT leaders find, vet, and train new staff with minimal interruption to your responsibilities.

In addition, it’s so important for everyone at a company to receive ongoing security and technology training. With so much on your plate already, it’s easy for this to fall on the back burner. We’ll make sure that your team is always up to date on the latest security threats and how to stay safe and productive so that you have less to worry about.

Streamline & Simplify Work

Imagine your company with a whole new approach to work. Every person in the office has access to everything they need, when and where they need it most (and without having to bug IT about it!).

The convenience of technology means you’re more productive than ever before. With the right tools, it’s easy to stay on track and in sync with other team members from anywhere in the world.

As part of our co-managed IT support and strategy, Tier 3 provides modern, cloud-based tools that boost communication and streamline daily operations.

98%

Customer Satisfaction Rating

90 Minutes

Average Ticket Resolution Time

11

Years in Business

Co-Managed IT Support is the ultimate technology service for fast-paced successful businesses.

Using technology to drive business goals is what IT professionals excel at. But between putting out day-to-day fires, managing security issues, coordinating needs and goals with business leadership, and finding + training new IT staff, it’s often hard to keep up with the changing technology landscape.

That’s where co-managed IT comes in – an outsourced IT firm like Tier 3 Partners works in tandem with your internal technology person or team. Hybrid IT partnerships offer various benefits: more reliable service at a lower cost than hiring additional internal staff, letting in-house IT focus on the core business, and expanding your company’s capabilities and expertise with state-of-the-art technology.

Utilizing a hybrid, co-managed IT partnership, internal tech teams can focus on high-level tasks that bring revenue and stability to the company. Their years of training and specialized knowledge shouldn’t be wasted on figuring out why Judy can’t open an email!

We can help with routine or maintenance work, assist with IT decisions, create a technology roadmap, help drive towards business goals, boost security, complete projects, and alleviate hiring and training needs.

If your internal team needs some extra help, it might be time to explore co-managed IT support.

Ready to explore Co-Managed IT Support?

Frequently Asked Questions About Co-Managed IT Support

What is co-managed IT support?

Co-managed IT support is when a business outsources some of its technological needs to an external company, while also hiring and maintaining its own IT personnel. This system works best if the two companies have complementary knowledge and a good relationship with one another.

Why would a business want to have co-managed IT support?

A variety of reasons exist for why a business may want to have co-managed IT support.

Some companies choose to outsource parts of their IT because they do not have the resources on hand to hire multiple full-time staff members.

Others may want to be able to scale their service based on changing IT needs. Utilizing an outside managed service provider for projects is much more efficient than hiring multiple internal people who may be left with nothing to do once the project is completed.

Some companies prefer having their internal IT person work on high-level strategy and work, while the managed service provider handles things like daily user issues, maintenance, and security.

What do managed services cost?

We’d love to give you an easy answer, but the cost is different for every business. Cost is determined by things like how many people work at your company, how many devices (computers, phones, printers, tablets, etc.) that need to be managed, whether any equipment needs to be upgraded, and how complex your network and office setup is, how many locations your business has, the programs you use, the level of support needed, and many other factors that make each partnership different.

We design our solutions to the unique needs of your business. We aren’t a one-size-fits-all shop like many other managed service providers.

Your monthly cost could range from a few hundred to a few thousand dollars. We price our services per user covered. We know you want more, but unfortunately, we can’t give a more accurate answer than this until we get to know your company and its needs through a consultation.

What are some drawbacks of co-managed IT support?

The primary drawback to having co-managed IT support is complexity. When more than one company is involved in a process, there are several moving parts that must work together for the said process to be successful. Miscommunication between both parties can therefore create problems with the issue at hand as well as with the overall relationship between employees.

This is the reason Tier 3 Partners utilizes both a support ticketing system and a project management process. These processes help keep you informed and updated with the status of everything going on.

What's included in a managed/co-managed IT service plan?

This will vary based on your needs, budget, and provider. Most business IT managed service plans will include all or a mix of these services:

  • 24/7/365 remote monitoring and management
  • Helpdesk services to solve user issues and offer IT support
  • Data backup, disaster recovery, and business continuity planning and management
  • Software updates, patches, and upgrades
  • Comprehensive, next-gen cybersecurity
  • Asset tracking and management
  • Business forecasting, future planning, and purchasing assistance
  • Service level agreement details

Who typically makes up a co-managed IT support team?

A co-managed IT support team consists of internal employees from the business receiving the service as well as employees from the outside company contracted by said business.

The roles played by both parties differ, however, there are several ways in which these teams can be structured. The outside IT company may handle day-to-day needs like employee troubleshooting, device maintenance, and updates while internal employees focus on long-term goals and technology plans. Or, those roles may be reversed.

How hybrid IT support agreements are structured depends on the needs of the business, capabilities of the internal and outsourced IT teams, and what will most benefit the business within their budget.