Fully Managed IT Services

All you have to do is use the technology. We will take care of everything else.

Our fully managed IT services will keep you secure and productive with a team of technology business experts that become your dedicated IT Department. You will get 24/7/365 monitoring, maintenance, and user support plus a comprehensive suite of IT services for one, flat an all-inclusive monthly rate. 

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Stop Dealing with Technology Issues

Outsourced, fully managed IT support gives you unlimited IT services and technology management included under one flat predictable rate. You won’t waste any more time trying to fix technology issues yourself, waiting for your repair guy to show up, or dealing with unexpected bills.

Be More Reliable

Always be available for your clients and customers with scheduled maintenance, monitoring, and upgrades of all technology and software. With proactive monitoring Tier 3 Partners ensures reliable computers, software, and devices that don’t break and leave you stranded during critical moments. Fully managed IT services means fully managed – we’ll make sure every piece of your infrastructure is always operational and optimized.

Achieve Your Goals

Tier 3’s managed IT services come with a dedicated adviser and experience manager who will design and implement a custom plan to help you achieve your operational, financial, and strategic business goals. They will also help build a technology roadmap that fits and supports your objectives. Whether you dream of streamlining operations and workflow, improving customer service and retention, protecting against cyberattacks, increasing profits, or all of the above – together, we will get it completed.

Gain a Team of Technology Experts

You’ll have 24/7/365 IT services, support, solutions, and guidance via our team of in-house experts. This means a complete lineup of technology experts at your disposal to handle projects, support your employees, prevent IT issues, and help you and your business plan for the future.

98%

Customer Satisfaction Rating

90 Minutes

Average Ticket Resolution Time

11

Years in Business

Managed IT Services make advanced technology simple and more efficient for modern business.


If you’re like most business owners, you probably have a lot of challenges everyday. In addition to all the tasks on your list, you have to make sure your company’s IT is always up and running efficiently. You also need to keep track of new technology trends, track and update your company software, think about and manage security and data threats, research and purchase new devices and technology, etc…

It can be hard for businesses to find the time and/or money required for proper IT support when they are struggling just to stay afloat in today’s competitive marketplace. On top of that, doing everything yourself takes away from valuable time you could spend streamlining and improving your business.

Tier 3’s Managed IT support gives you professional outsourced IT services that allow you to focus more on optimizing and stream lining your business rather than worry about its technology. We provide fully Managed IT services, meaning that our team handles everything from infrastructure monitoring and maintenance (including hardware) through security updates and troubleshooting issues as they happen.

Our Managed Services include unlimited 24/7/365 monitoring and support, data backup, disaster recovery and business continuity planning, cloud and mobility solutions, cybersecurity, infrastructure management, vCIO services, and much more tailored to specifically to your business goals and needs.

Ready to Change your business with Managed Services?

Frequently Asked Questions About Managed IT Support

What is Managed IT Services?

Managed IT Service means that a company, known as a Managed Service Provider (MSP), will set up, manage, and monitor all of your business technology and infrastructure. This includes hardware maintenance, software updates, technology roadmap, and monitoring of all systems to ensure they’re working the best that they can.

MSPs usually will custom design their support to each business’ needs. Your business may only use them for IT support and maintenance, or you may use their services for additional projects or implementations. For instance, your VoIP and telecom systems, data backup and disaster recovery solutions, and cloud services.

With an MSP partnership, you don’t have to worry about hiring a full-time IT person or spending hours managing everything yourself.

What do Managed Services Cost?

We’d love to give you an easy answer, but the cost is different for every business. Cost is determined by things like how many people work at your company, how many devices (computers, phones, printers, tablets, etc.) that need to be managed, whether any equipment needs to be upgraded, and how complex your network and office setup is, how many locations your business has, the programs you use, the level of support needed, and many other factors that make each partnership different.

We design our solutions to the unique needs of your business. We aren’t a one-size-fits-all shop like many other managed service providers.

Your monthly cost could range from a few hundred to a few thousand dollars. We price our services per user covered. We know you want more, but unfortunately, we can’t give a more accurate answer than this until we get to know your company and its needs through a consultation.

Why do I need Managed IT Services?

If you are a small business owner who doesn’t have the time or resources to hire someone in-house to manage your technology needs then these services are perfect for you.

While some organizations may initially be turned off by a monthly recurring cost, it’s much easier for most to have one predictable expense. This allows for easy budgeting and avoiding unexpected bills. This will also allow you to concentrate on more important things and you will be getting one monthly bill rather than having to manage a budget for salaries, hardware expenses, tools and software, network management, etc.

Managed services can also help businesses scale up quickly without having to invest in additional hardware or employees. As well as quickly deploy new technologies.

You’ll have peace of mind knowing that your infrastructure is monitored and managed 24/7 so there will be less work and worry on your end.

Managed IT support makes sense for companies that rely on their technology to operate, are in (or want to be in) high-growth mode, don’t want to manage their own internal IT staff, or want to augment their current in-house IT team.

What are some benefits of Managed IT Support?

Managed IT Services is a good option if you don’t have the time or expertise to manage your own hardware, software updates, and other aspects of day-to-day operations. By outsourcing these needs, you will save money on hiring internal staff and won’t need to worry about managing all these items yourself. The end result should be more efficient and streamlined productivity from everyone in the business as technology issues are no longer a concern.

The biggest benefits companies enjoy at a glance are:

  • Predictable and scalable technology spend
  • Better security
  • Faster response and resolution time for technology issues
  • Better ROI and value
  • Increased productivity and efficiency
  • Simplifying your digital transformation
  • Reliable systems and devices
  • Access to a full team of IT and business experts
  • Project management and strategic planning

What's included in a Managed IT Services?

This will vary based on your needs, budget, and provider. Most business IT managed service plans will include all or a mix of these services:

  • 24/7/365 remote monitoring and management
  • Helpdesk services to solve user issues and offer IT support
  • Data backup, disaster recovery, and business continuity planning and management
  • Software updates, patches, and upgrades
  • Comprehensive, next-gen cybersecurity
  • Asset tracking and management
  • Business forecasting, future planning, and purchasing assistance
  • Service level agreement details

What if I already have one or more IT people in-house?

Managed IT support can still be a great option for companies that already have internal IT. This solution is known as hybrid or co-managed IT.

Companies may want to take advantage of this setup to give their internal person or team some extra support. You can avoid having to deal with hiring additional people.

If the internal IT team wants to complete a project, a managed service provider can help it go much faster and smoother.

If your business has needs or goals that are outside the expertise of an internal IT person, the MSP can step in and take over.

Or, maybe your internal person needs to focus on high-level, strategic company goals. A managed IT service provider can take the burden of everyday needs and troubleshooting off their plate.